Logo1 Logo2 Logo3
Australia Wide


Spiderweb provides:

  • Email Accounts
  • Domain Web Hosting

For assistance please call 1300 554 567 a local call Australia wide between 8.00 am to 6.00 pm Monday to Friday or send an email to support@spiderweb.com.au

Important Notice regarding Email Passwords

Owing to a surge in email hacking events recently, we are requesting that our customers take steps to increase the security of their Email Passwords.

This is a simple process done via the Members Area Login on the left-hand side of this page. You will need to log in with your current email address and password and then click the Change Password link on the left.

Once changed, you will need to enter the new password the next time you try to access your email ( NOTE: Dial-up customers your dial-up connection password does NOT change). If you are using Roundcube Webmail just enter the new password in the normal way.

For advice about choosing a "STRONG" password go to this link:


As weak passwords put the integrity of our service at risk, as well as the safety of our other clients, if we detect any suspicious activity on an account with a "WEAK" password, it will be disabled and the account holder will need to contact us to have their password re-set.

If you are receiving an abnormal number of mailer daemon emails that are NOT for emails you sent yourself, please contact as soon as possible on 1300 554 567

iPhone & iPad Users Important Security Update

Critical Security Bug Leaves Apple Devices Vulnerable to Hacks

For several months, Appleā€™s software has been severely compromised by a security bug that allows would-be hackers access to supposedly encrypted information like email passwords, credit card and banking details. If you use an iPhone, iPad or iPod Touch, go into > Settings > General > Software Update and update your device as well (you may have already been prompted to do so late last week). Then go to the goto fail here https://gotofail.com/ on your iPhone, iPad or iPod Touch to make sure you are protected.



"I would just like to send many thanks for talking me through the set up on my new laptop. Where else could you find such a personal service,

I have been with Spiderweb for over 10 years and has always been the same person to person format. John R."

"Thanks for all the top service over the years and for still being there for us! I'd be lost if I had to use one of those mega impersonal

companies! Best regards, Naida"

"I have friends with the big guys like Telstra and Optus and they seem to have such a hassle to make simple changes like this. Wouldn't be

without you guys. I appreciate the personal service and ease of making changes. Many thanks, Warwick"

"I am very happy with the service and support I receive both at home and our club, and think this is worth every cent I pay. Jean"

"Thanks so much for your help this morning...thats why I stay with Spiderweb!! Regards, Margaret"

"Exactly what I want! Many thanks for doing this so quickly. Cheers - Trevor"

"Thanks very much for the detailed reply on this problem. As someone who has been involved in implementing many systems over the years, I

appreciate your efforts. Many thanks, Graham"

To read and/or delete email before downloading from the server

Don't forget you need to use your FULL EMAIL ADDRESS to login to your email account.

If you are experiencing problems sending email click here for a possible solution.
Solutions to many common problems can be found on our Support pages (see menu on left).