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Please use the links on the left hand side of this page to see if your problem is already answered there.

If you are still unable to resolve your problem please contact our Support Line on 1300 55 45 67 or send an email to support@spiderweb.com.au

Calls to the support line will be answered from 8.00 am to 6.00 pm Weekdays and 8.00 am to 4.00 pm Saturdays.

You will help us to assist you more efficiently by taking note of the following before phoning for support:

1. Remember to advise us of your full Spiderweb email address or hosted Domain name
2. Ensure you are sitting in front of your computer and that it is turned on before you phone - you will NOT need to be connected to the internet
3. Have a pen and paper handy to make notes of anything you need to remember
4. You will be asked to provide your user name and in certain cases you may need to provide some other proof of your identity
5. Give a concise description of the problem, including relevant information such as:
   • which version of Windows is installed, e.g. Windows Vista or Windows XP with Service Pack 2?
   • if Windows XP, have you recently installed any Microsoft updates?
   • are you getting an error message? - please write down the details before phoning
   • have you recently downloaded or installed any programs, browser add-ons or similar?
   • have you recently updated any software, in particular, your antivirus program and/or firewall?

Or please visit http://www.computerfirstaid.biz for a comprehensive set of help pages, virus and spyware information and troubleshooting tips that may assist you in resolving problems.

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